Spark Interest Consultancy (sarajanelai.com) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

In the course of your visit to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address. Geographic location, IP address, survey responses, support queries and social media handles.

How do we use the Personal Information we collect?

Personally Identifiable Information: We use the information we collect to deliver our services to you, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring your satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing Communications: Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us.  Your request will be actioned immediately.

Non-Personally Identifiable Information: We use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see.  If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.  

Sharing your information with Third Parties:

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights.  To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.  Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

Disclosure of Personal Information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.  Also, we may use your Personal Data to protect the rights, property or safety of sarajanelai.com, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement.  We would only disclose your information in good faith and where required by any of the above circumstances.

Security of Personal Information

We receive and store information you enter on our website or give us in any other way from time to time.  You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product/service order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies and technological advancements.

GDPR Compliance

To support our web visitors and clients from the EU we offer the following further information in relation to the General Data Protection Regulation.

1 .  Spark Interest Consultancy is the data controller and responsible for collecting and safely securing your information.

2 .  As the data controller we can be contacted at info@sarajanelai.com in relation to any matter regarding your privacy.

3 .  We do not make automated decisions with any personal information you supply to us.

4 .  Under the GDPR as an EU citizen you have the a) Right to be informed b) Right to access c) Right of rectification d) Right of erasure e) Right to restrict data processing f) Right to data portability g) Right to object h) Rights of automated decision making and profiling.

5 .  Providing your name and email to us is mandatory should you wish to sign up to the newsletter. No other information is required.

6 .  We do not transfer data internationally.

7 .  We collect name and email information for communication purposes.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: info@sarajanelai.com